Refund policy

At CozyLoom, we want every customer to shop with confidence. If your purchase does not meet your expectations, we're here to help with a straightforward and customer-friendly return process.

30-Day Return Policy

We proudly offer free returns and refunds within 30 days of receiving your order.

To qualify for a return:

The item must be returned within 30 days of delivery.
Products should be unused or in good condition whenever possible.
Original packaging is appreciated but not always required.
Proof of purchase or your order number is required.

Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned if they have been used or damaged after delivery due to customer misuse.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the item and packaging. We'll gladly provide a replacement or full refund at no additional cost.

Refund Process

Once your returned item has been received and inspected, we'll notify you of the refund status.

Approved refunds are issued to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

Order Cancellation

Orders may be canceled before shipment for a full refund.

If your order has already shipped, it will need to follow our standard return process after delivery.

Exchanges

If you wish to exchange an item for another size, color, or style, please contact our customer support team. We'll gladly assist you whenever possible.