Shipping policy
At CozyLoom, we're committed to delivering your order safely and efficiently.
Shipping Coverage
We proudly offer Free Worldwide Shipping on all eligible orders.
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Estimated Delivery
Standard international delivery:
7–14 business days
Delivery estimates may vary depending on destination, customs clearance, and local courier services.
Tracking
Once your order ships, you'll receive a confirmation email containing your tracking number.
Tracking information may require several days to update after shipment.
Customs & Duties
Customers are responsible for any customs duties, import taxes, or local government fees that may apply according to their country's regulations.
Shipping Delays
While we work closely with our logistics partners, delays may occasionally occur due to:
- Weather conditions
- Customs inspections
- Transportation disruptions
- Peak holiday seasons
- Force majeure events
We appreciate your patience should these situations arise.
Lost Packages
If your package appears lost during transit, please contact our support team. We'll work with the shipping carrier to investigate and provide an appropriate solution.